Effective Date: May 12, 2025

FragranceLab (“FragranceLab”, “we”, “us”, or “our”) is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.

By accessing or using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide to us when you:

Create an account
Place an order
Contact our customer service team
Subscribe to newsletters or promotional communications
Participate in promotions, surveys, or other activities
Browse or interact with our website

The types of personal information we may collect include:

Personal Information

Full name
Email address
Phone number
Billing address
Shipping address
Account information

Payment Information

When you make purchases through our website, payment information may be collected and processed by third-party payment providers. FragranceLab does not store your complete credit card or payment account information.

Order Information

We may collect information related to your purchases, including:

Products purchased
Order history
Transaction details
Shipping information
Return or refund information

Device and Usage Information

When you visit our website, we may automatically collect certain information, including:

IP address
Browser type
Device information
Operating system
Pages visited
Website interaction data
Approximate geographic location

2. How We Collect Information

We collect information through:

Information you provide directly to us
Orders and transactions completed through our website
Cookies and similar tracking technologies
Website analytics tools
Advertising platforms
Third-party service providers

We may receive information from third-party partners, including:

Payment processors
Shipping companies
Analytics providers
Advertising partners

3. Cookies and Tracking Technologies

FragranceLab uses cookies and similar technologies to improve your shopping experience and understand how visitors use our website.

Cookies may help us:

Remember your preferences
Process your orders
Improve website performance
Analyze website traffic
Provide personalized advertising

We may use different types of cookies, including:

Essential Cookies

These cookies are necessary for the operation of our website and allow you to use basic functions such as shopping carts and secure checkout.

Analytics Cookies

These cookies help us understand how visitors interact with our website and improve our services.

Advertising Cookies

These cookies may be used to provide relevant advertisements based on your browsing activity.

You may control or disable cookies through your browser settings. However, disabling cookies may affect certain website features.

4. How We Use Your Information

FragranceLab may use your information for the following purposes:

Process and fulfill your orders
Provide customer support
Communicate with you regarding purchases
Send updates, promotions, and marketing communications
Improve our website and services
Personalize your shopping experience
Prevent fraud and unauthorized transactions
Analyze customer preferences and website performance
Comply with legal obligations

5. Disclosure of Information

We may share your personal information with trusted third parties when necessary to provide our services.

These third parties may include:

Payment Providers

Used to securely process payments and transactions.

Shipping Providers

Used to deliver purchased products and provide shipment updates.

Website Service Providers

Used for website hosting, analytics, customer support, and technical services.

Advertising Partners

Used to provide marketing services and measure advertising performance.

We do not sell your personal information to third parties.

6. Third-Party Websites

Our website may contain links to third-party websites or services.

FragranceLab is not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of those websites before providing personal information.

7. Marketing Communications

With your permission, we may send you emails about:

New products
Special offers
Promotions
Brand updates

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

8. Data Security

We take reasonable security measures to protect your personal information from unauthorized access, misuse, disclosure, or alteration.

However, no online transmission or storage method is guaranteed to be completely secure. You are responsible for maintaining the security of your account information.

9. Data Retention

We retain personal information only for as long as necessary to:

Provide our services
Complete transactions
Maintain business records
Comply with legal obligations

When personal information is no longer required, we will take reasonable steps to securely delete or anonymize it.

10. International Data Transfers

Because FragranceLab operates internationally, your information may be processed or stored in countries outside your country of residence.

We take appropriate measures to ensure that your personal information remains protected in accordance with applicable privacy laws.

11. Your Privacy Rights

Depending on your location, you may have certain privacy rights, including:

The right to access your personal information
The right to request correction of inaccurate information
The right to request deletion of your personal information
The right to opt out of certain marketing communications
The right to withdraw consent where applicable

To exercise these rights, please contact us using the information provided below.

12. California Privacy Rights (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA).

These rights may include:

The right to know what personal information we collect
The right to request deletion of personal information
The right to correct inaccurate information
The right to opt out of the sale or sharing of personal information
The right not to receive discriminatory treatment for exercising privacy rights

FragranceLab does not sell personal information for monetary compensation.

California residents may submit privacy requests by contacting us.

13. Children’s Privacy

FragranceLab does not knowingly collect personal information from children under the age of 18.

If you believe that a child has provided personal information to us, please contact us and we will take appropriate action.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements.

Any updates will be posted on this page with a revised effective date.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have any questions regarding this Privacy Policy or your personal information, please contact us:

FragranceLab

Email:
customerservice@fragrancelab.top

Phone/WhatsApp:
+1 (406) 409-6572

Address:

1514 S New Hampshire Ave,

Los Angeles,

90006