Effective Date: January 21, 2026
At FragranceLab, we are committed to providing a smooth and reliable shopping experience. This Shipping Policy explains our shipping methods, delivery times, and related information regarding your orders.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Once your order has been shipped, you will receive a confirmation email with tracking information when available.
Please note that orders are not processed or shipped on weekends or public holidays.
2. Shipping Time
We currently provide international shipping services to our customers.
The estimated delivery time is:
Delivery Time: Within 15 business days after shipment
Delivery times may vary depending on your location, customs processing, weather conditions, and local carrier delays.
3. Shipping Costs
Shipping fees are calculated based on your order details, shipping destination, and available shipping methods.
The applicable shipping cost will be displayed at checkout before you complete your purchase.
4. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
You may use the tracking number provided to monitor your package delivery status.
Please allow several days for tracking information to become available after shipment.
5. Customs, Duties, and Taxes
Customers are responsible for any customs duties, taxes, or import fees that may apply to international shipments.
Customs policies vary by country, and FragranceLab cannot control or predict additional charges imposed by local authorities.
6. Delivery Delays
While we work to ensure timely delivery, delays may occasionally occur due to factors outside of our control, including:
- Customs inspections
- Weather conditions
- Carrier delays
- Incorrect or incomplete shipping information
- Public holidays
- Other unforeseen circumstances
FragranceLab is not responsible for delays caused by external factors.
7. Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned due to incorrect or incomplete address information, additional shipping fees may apply for reshipment.
Please contact our customer service team as soon as possible if you need to update your shipping information.
8. Lost or Damaged Packages
If your package is lost or arrives damaged, please contact us within 7 days of delivery with your order details and supporting information.
We will work with the shipping carrier to investigate and assist with resolving the issue.
9. Contact Us
If you have any questions regarding shipping, please contact us:
FragranceLab
Email:
customerservice@fragrancelab.top
Phone/WhatsApp:
+1 (406) 409-6572
Address:
1514 S New Hampshire Ave,
Los Angeles,
CA
90006